Being a company of public expert services DVLA’s romance with its clients is important to its good results. Through comprehensive stakeholder engagement, it's apparent that DVLA’s shoppers are General incredibly content with important normal on the net transactional providers for instance implementing for or renewing a driving licence; DVLA provides several effective, digitised expert services that process enormous volumes of transactions correctly and at rate.
I noticed that the more progress of techniques and shipping strategies aligned to an bold lengthy-phrase organisational vision and supported by the best know-how, constructions and governance, will allow DVLA to create a phase adjust to the solutions it delivers.
The overview considered it crucial that DVLA and DfT had a shared being familiar with and method of running the strategic threats associated with employing the new corporate approach.
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Positive aspects On this endeavor from nearer working and collaboration with DfT and other govt departments
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deficiency of obvious revealed guidelines and, exactly where procedures did exist, The client expertise frequently fell much short of the stated company benchmarks
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DfT and DVLA to update and concur the framework document given that the formal articulation (and bedrock) of roles, accountabilities and mission anticipations. This perform should include things like:
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